FAQ
Clothes Mentor FAQ Online Sales
WHERE DO YOUR PRODUCTS COME FROM?
Our customers bring their gently used and like new items to sell to us at the local Clothes Mentor store locations. We pay cash on the spot for gently used items in good condition and current styles such as apparel, designer handbags, jewelry, shoes and accessories. Buying is based on individual store needs. Please click here for more information on how it works.
HOW AND WHEN WILL MY ITEMS BE SHIPPED?
We provide free shipping nationwide on all orders $100 and over ($8.99 Flat rate for other orders).
All items are shipped via US postal and you will receive a tracking number after we have shipped your order. We will do our best to fulfill orders within 1-3 business days. Shipping times will vary based on your location. Please note we do not ship international.
We also offer in-store pickup. This option will appear at checkout under shipping/pickup methods.
The items will be ready for pickup immediately and can be picked up at any time during our normal business hours at the location listed for each product (NOTE: Store may be closed on major holidays).
Please allow 1-2 days to receive shipping tracking status. Orders placed on Friday, Saturday, or Sunday will not usually ship out until Monday. Thank You!
WHERE IS THE IN-STORE PICKUP OPTION?
After adding an item to your cart you will see the option for in store pickup at checkout. Please select this option only after you’ve double checked the address of this specific location. Items will be ready for pickup one hour following purchase and only during regular business hours.
HAVE ALL DESIGNER ITEMS BEEN AUTHENTICATED?
All stores cover an authentication process before buying and selling any designer items. Some items will also be authenticated by a third party which will be noted in the description of that item. If you have any particular questions on the details it is best to reach out to the store directly.
CAN I ORDER PRODUCTS IN ADDITIONAL SIZES OR COLORS?
Almost all of our items are unique and do not come in size or color variations as we buy directly from the community. There may be times we have multiples of the same item so be sure to use the search features to narrow down your product search.
WHAT SHOULD I DO IF I HAVE QUESTIONS ABOUT THE PRODUCT FOR SALE?
You can find details about contacting specific locations on our Contact Us page.
WHAT IS YOUR RETURN POLICY?
Online orders are final sale.
Clothes Mentor is a resale store. All items sold are not retail new and some indications of wear/use are accepted as a saleable condition. This includes minor stains that do not impact wearability, slight signs of wear or slight damage that can be repaired. If you believe your situation exceeds this description, please feel free to return the garment to our store for a refund. We do not cover return shipping expenses.
If you order from multiple Clothes Mentor locations: Online orders will follow the store return policy of the specific location the order/location takes place. Please contact the store directly for questions on their return policy.
WHAT PAYMENT FORMATS ARE AVAILABLE?
We gladly accept most major credit cards including Apple Pay & Google Pay.
WILL I RECEIVE CLUB CM REWARDS POINTS FOR MY PURCHASES?
Yes, you will receive 1 point per dollar spent. Please be sure to use the same phone number or e-mail address as your in-store loyalty account when completing your order. NOTE: Currently we do not offer the ability to redeem loyalty rewards or in-store coupons at our online store however we will look into offering this option as soon as possible.
HOW DO I TRACK MY ORDER?
After you place an order you will receive a confirmation e-mail. The e-mail will contain a link to your order tracking page. If you are unable to track your order using the process above please Contact Us.
DO YOU SHIP INTERNATIONAL?
Sorry, we currently do not offer international shipping.
Selling to Clothes Mentor
WHAT KIND OF ITEMS DO YOU BUY?
At Clothes Mentor we buy women’s clothing Sizes 0-26, apparel, shoes, handbags, accessories, and designer items. We are looking for items that are in great condition, current styles and current demand which may vary by location. Please contact your local store directly for specific buying questions.
HOW DO YOU DETERMINE HOW MUCH YOU WILL PAY ME FOR MY ITEMS?
We price all of the items that we purchase using our computer matrix. Most of our items are priced at about 1/3 to 1/2 of the original retail price, and then we pay you approximately 1/3 to 1/2 of that.
DO YOU CARRY PLUS SIZE CLOTHING?
Yes, Clothes Mentor is designed for ALL women sizes 0-26.
WHEN DO I GET PAID FOR MY ITEMS?
You will be paid CASH On-the-Spot for any items that we are able to purchase.
HAVE ALL DESIGNER ITEMS BEEN AUTHENTICATED?
All stores cover an authentication process before buying and selling any designer items. Some items will also be authenticated by a third party which will be noted in the description of that item. If you have any particular questions on the details it is best to reach out to the store directly.
HOW SHOULD I BRING MY ITEMS IN?
We ask that your items are freshly laundered and brought in off hangers and in baskets or bins. All items should be in good condition and free from any stains, fading, holes, broken zippers, missing buttons, etc.
CAN I SEND MY ITEMS IN VIA MAIL TO SELL?
We currently do not accept items via mail. We ask that all items be brought into our locations to sell.
HOW MANY ITEMS CAN I BRING IN AT ONE TIME?
We do not limit the number of items that you can bring in, but we do suggest that the first time you come in you only bring 20-30 items so you can see what we are looking for.
DO YOU BUY MEN’S, JUNIOR’S, OR CHILDREN’S CLOTHING?
No, we only buy women’s clothing, shoes, handbags and accessories.
DO YOU BUY ALL SEASONS?
Yes, we buy all seasons all year round. This may vary by location and inventory levels.
HOW DO YOU DETERMINE HOW MUCH YOU WILL PAY ME FOR MY ITEMS?
We price all of the items that we purchase using our computer matrix. Most of our items are priced at about 1/3 of the original retail price, and then we pay you approximately 1/3 of that.
HOW LONG DOES THE BUYING PROCESS TAKE?
We go through your items right away and will get them back to you as quickly as possible. Buys are processed on a first-come, first-served basis. Times may vary depending on the number of buys ahead of you.
WHEN DO YOU ACCEPT BUYS?
We accept buys every day up until one hour prior to the store closing. Store hours many vary, see exact location for details.